Question 1

How do I sign in?

Accepted Answer

Press Sign in at the top of any page. You can use World Space ID — one account for all World Space services — or, if the newsroom allows it, an email and password. Your saved stories, follows, membership and tickets are kept with your account.

Question 2

I forgot my password

Accepted Answer

If you sign in with World Space ID, reset your password on the World Space ID sign-in page ( Forgot password? ). If you have an email-and-password account here, contact us from the support page and we'll send you a new one after checking it's you.

Question 3

How do I delete my account?

Accepted Answer

Open a request on the support page choosing Privacy & data , from the email address on your account. We remove your account, follows and saved stories within 30 days. Payment records are kept for as long as tax law requires (receipts only — never card details, which we never see).

Question 4

What does a membership include?

Accepted Answer

Members can read every members-only story, and some plans also switch adverts off. The plans and what each one includes are on the membership page . Your membership pays for our fact-check desk.

Question 5

Why can I only read some stories?

Accepted Answer

Most stories are free. Stories marked Members are open to members; everyone else gets a few of them free each month, and the counter at the top of the story shows how many are left.

Question 6

Does my membership renew automatically?

Accepted Answer

No. Each payment covers a fixed period, and we email you three days before it ends. Nothing is taken from your card or UPI without you paying again. If you pay before the end, the new period starts when the current one finishes — you never lose days.

Question 7

How do I get a receipt or a GST invoice?

Accepted Answer

Every payment has a printable receipt with our GST details under Your account → Payments . It is also emailed to you when you pay.

Question 8

I was charged but my membership isn't active

Accepted Answer

Payments are confirmed with the bank or gateway, which usually takes seconds but can take a few minutes. If it still isn't active after 15 minutes, open a request with the time of the payment and the last digits of the UPI or card reference. If you were charged twice we refund the extra payment.

Question 9

How do I stop the newsletter?

Accepted Answer

Every newsletter has an Unsubscribe link at the bottom — one click and you're off the list. Your email apps may also show an Unsubscribe button at the top.

Question 10

How do follows and alerts work?

Accepted Answer

Press Follow on a section, topic, author, story, live event or saved search. New stories appear in My feed and in the bell at the top. You can also allow browser notifications so alerts reach you when the site is closed. Manage everything under My feed → Following .

Question 11

I think a story is wrong. What do I do?

Accepted Answer

Use Report a correction at the bottom of the story, or the support page . Tell us what is wrong and, if you can, how you know. The request goes straight to the fact-check desk. When we correct a story we say so at the end of it.

Question 12

How do you check stories before publishing?

Accepted Answer

Every story needs evidence before it can go to an editor, and the fact-check desk ticks off each claim before it is marked verified. Nothing is published without that step. Read the full fact-check policy .

Question 13

How can I advertise?

Accepted Answer

See rates and book online on the advertise page : choose a package, upload your banner and pay. The ad desk reviews every booking before it runs and emails you the decision. For larger campaigns or sponsorships, contact the ad desk .

Question 14

Where is my event ticket?

Accepted Answer

Your ticket is emailed when you register (and when payment is confirmed for paid events), and it is also under Your account → Tickets . Show the QR code at the entrance.

Question 15

How can my organisation publish news here?

Accepted Answer

Organisations apply on the contribute page after signing in. Your work email must match your organisation's website. Once approved, your members can send news with evidence; it goes through the same fact-check as our own reporting, and is labelled with your organisation's name.

Question 16

What do you record when I visit?

Accepted Answer

We count visits with our own privacy-first analytics: no tracking cookies, and your IP address is never stored — visitors are counted with a code that changes every day. If your browser sends Do Not Track or Global Privacy Control , we don't count you at all. Advertising and Google Analytics tags only load if you accept them in the cookie banner.

Question 17

Can I install the site as an app?

Accepted Answer

Yes. On Android choose Install app from the browser menu; on iPhone use Share → Add to Home Screen . Stories you've opened recently can be read offline.

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